Terms and condition - [Agencies]

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It is mandotory to read the following conditions carefully before making your reservation. Note: The term “brochure” in the following text may also be replaced by the term “website” for purposes of legal and other purposes. In this case, the syntax of the sentence must be interpreted for logic. The clauses contained in these conditions and obligations are an integral part of the contract you make with TERRATOURS at the time of your reservation. Your reservation confirms that you have read and agree to these terms and conditions, including the limitation of liability. All prices listed on TERRATOURS.CA are per person in Canadian dollars (unless otherwise indicated).

 

TERRATOURS website is provided as an information and convenience tool for the travel industry and especially travel agents and agencies. The purpose of the website is to allow travel councillors to electronically access information pertaining to the products offered by TERRATOURS. This website also provides the Terms & Conditions applicable to all transactions made with TERRATOURS.

WHEN MAKING A TRANSACTION WITH TERRATOURS THROUGH OUR WEBSITE OR OTHERWISE, THE TRAVEL AGENCY CONFIRMS THAT IT HAS READ, UNDERSTOOD AND ACCEPTED TERRATOURS’S TERMS AND CONDITIONS HEREIN, WHICH ARE APPLICABLE TO ALL TRANSACTIONS, AND MORE PARTICULARLY, THE TERMS AND CONDITIONS APPLICABLE TO PAYMENTS.

TERRATOURS STRONGLY RECOMMENDS THAT THE TRAVEL AGENCY READ THE FOLLOWING TERMS AND CONDITIONS BEFORE MAKING ANY TRAVEL TRANSACTION WITH TERRATOURS.

Online Bookings

While it is possible to make online bookings for some of the TERRATOURS products, the act of reserving a product online does not imply a final confirmation or commitment by TERRATOURS to actually deliver the product reserved at the prices indicated.

AVAILABILITY:

 

Certain products, certain reservations on our site are subject to the availability of places at the various suppliers involved on the intended dates of your travel.

A final confirmation and price are only given by TERRATOURS once it has issued a final invoice and delivered tickets or other travel documents for the product(s) reserved. Terms and conditions of the confirmation and sale will vary depending on the product reserved and are generally set out in the company’s brochures, website or other notices issued from time to time.

The prices advertised on our site are valid if you buy services during the same session. If you log out of our site, prices may be different at your next session

 

General Provisions

TERRATOURS reserves the right to refuse any passenger on its tours or travel arrangements. Should TERRATOURS cancel a trip, its sole responsibility to the passengers will be to refund any sums they may have paid (subject to the cancellation charges) and such refund shall constitute a full and final settlement. No representative or agent of TERRATOURS is authorized to modify or cancel any clause whatsoever of the present Terms and Conditions.

The client has the responsibility to be healthy enough and autonomous to undertake the journey.  HEALTH:Some tours may be restrictive for the elderly or for people who are not healthy or have a disability. Because of the heat in some destinations, frequent trips and food changes, we recommend that you leave Canada in good health and rested. Any person suffering from invalidity or disability and who requires special attention or treatment must notify TERRATOURS in writing at the time of booking and submit a statement signed by his doctor attesting that he is fit to participate in the tours and that it can travel without the assistance of another group member or wholesaler representative. TERRATOURS reserves the right to refuse a passenger who cannot complete the trip or for whom the trip could constitute a danger for himself or for others. Some medicines are not available abroad. You must bring with you a sufficient quantity of all the medications you must take, whether by prescription or otherwise. Also, make sure your medications are in your carry – on: NEVER leave them in a luggage hold. TERRATOURS reserves the right to, in its sole discretion, refuse to sell a trip to a consumer and/or cancel before departure a reservation already made and paid, even in full. In such a case, the liability of TERRATOURS is limited to the reimbursement of the amounts paid by the customer. In addition, during a trip, in all cases where the customer would conduct a detrimental conduct to guides, chaperones, other travelers or service providers, in the discretionary opinion of TERRATOURS or his representative, the customer could be immediately expelled and will have to assume all the expenses incurred by his conduct, including all the additional expenses which he will have to pay for his transport, his lodging, his stay and his repatriation. In such a case of expulsion of a customer, TERRATOURS will not be liable to this consumer for any refund and / or costs and / or damage, whatever the nature.

 

Reservations

A deposit or full payment must be received before the reservation can be confirmed. For any reservation which includes an airline ticket, full payment of the airline ticket is required at the time of reservation.

Deposit

At the time of booking, a non-refundable deposit is required, in the amount according to the price of the trip and the program. Less than $ 500, the overall payment must be made when booking, from $ 501 to $ 4000 a deposit of $ 500 per person is required (insurance excluded), $ 4001 and more a deposit of $ 1000 per person is required (insurance excluded). Final payment is due 65 days prior to departure except for programs on Italy, the final payment is due 90 days before departure. Please note that for early-bird specials, the final payment is due latest on the final date of the “early booking” promotion. Make sure to give the names as they appear in the passport along with your exact birth date and check the spelling with a copy of the passport.

For all bookings including an air ticket, the full payment of the air ticket is required at the time of booking, in addition to the deposit of the package indicated in the paragraph above.

Payment of Packages

Full payment must be received in our office no later than 65 days prior to the first date of service confirmed by TERRATOURS. If payment has not been received by the due date, the reservation will automatically be cancelled and the applicable cancellation charges will be levied.

Airline Tickets

Prices and itineraries are only guaranteed once tickets are issued.

The airline tickets are issued once AGENT receives a satisfactory guarantee of payment or payment in full, and the airline tickets CANNOT BE MODIFIED IN ANY WAY and are NOT REFUNDABLE, TRANSFERABLE, ENDORSABLE OR EXCHANGEABLE, OTWITHSTANDING ANY OTHER TERM OR CONDITION TO THE CONTRARY. Passengers are responsible for confirming their flights at least 24 hours before each flight.

By requesting TERRATOURS to issue a ticket from an agent’s live PNR, the agency agrees that it is responsible to verify the CRS/GDS policies with the airline. The agency will be billed by TERRATOURS for any airline service fee charges caused when the booking agent is not compliant with these booking policies.

In addition, the travel agency acknowledges that any contravention of the terms and conditions under which an airline issues tickets, or the belief or perception by such airline that a contravention has occurred, may result in the issuance by the airline of one or more debit memos to TERRATOURS and should such debit(s) occur, it shall be the responsibility of the travel agency acting through the intermediary of TERRATOURS to resolve the debit memo(s) at such travel agency’s expense, it being understood that TERRATOURS shall at all times assist the travel agency in the steps required for resolution, and in the event the airline insists on the debit memo(s) being paid by TERRATOPURS, or in the event that TERRATOURS deems it necessary to pay such debit memo(s) in order to maintain its relationship with the airline, the travel agency shall be obliged to reimburse TERRATOURS for any amounts expended by TERRATOURS in the process of paying the airline for the debit memo(s).

The travel agency furthermore agrees that, in circumstances where one or more debit memos could be issued by an airline, the travel agency shall advise its client(s)/ticket purchaser(s) that the airline issuing the ticket(s) may debit TERRATOURS and that the travel agency is entitled to claim and demand from the client(s)/ticket purchaser(s) the sum being debited by each such debit memo.

Travel Destinations

Although most travel, including travel to international destinations, is usually completed without incident, travel to certain destinations may involve greater risk than others. TERRATOURS urges travel agents and passengers to review travel prohibitions, restrictions, warnings, announcements and advisories issued by the Government of Canada or of the travel destination prior to booking travel to international destinations. Information on conditions in various countries and the level of risk may be found at www.state.govwww.tsa.govwww.dot.govwww.faa.govwww.cdc.govwww.treas.gov/ofacwww.cbsa-asfc.gc.ca/menu-eng.htm and www.cbp.gov

Errors, omissions or inexactitude

Upon receipt of the travel documents and any related invoice, the travel agency is obliged to verify the exactness of the travel documents and information and to immediately advise TERRATOURS of any error, omission or inexactitude, otherwise TERRATOURS shall not be held responsible in any way for any damages resulting therefrom. If TERRATOURS is not advised of any error, omission or inexactitude, the travel agency shall be deemed to have requested the tickets or other travel documents in the form and manner in which they were issued, and shall be solely liable to its client(s) for any damage and additional cost resulting therefrom. IN CASE OF ANY ERROR, OMISSION OR INEXACTITUDE MADE OR COMMITTED BY TERRATOURS, TERRATOURS’S SOLE RESPONSIBILITY SHALL BE TO USE ITS BEST EFFORTS TO ATTEMPT TO CORRECT SUCH ERROR, OMISSION OR INEXACTITUDE, AND TERRATOURS SHALL NOT BE HELD LIABLE FOR ANY DAMAGES IN THE EVENT IT IS UNABLE TO DO SO. HOWEVER, AIRLINE TICKETS ARE NOT SUBJECT TO BE MODIFIED IN ANY MANNER IF ANY ERROR, OMISSION OR INEXACTITUDE OCCURS.

Groups

Please be advised that any booking(s) totaling ten (10) passengers or more traveling on identical itineraries or dates constitutes a group. All groups must be booked through the TERRATOURS Groups Department. Failure to do so could result in the cancellation of all related bookings by the airline, an action for which TERRATOURS will not be held responsible.

Modification and cancellation fees

Any cancellation of a reservation at the request of a traveler or his travel agent and whatever the reason given (personal reasons, acts of terrorism, disturbances or fears of political unrest, natural disaster, etc …) will automatically lead to cancellation fees. The following cancellation fees apply per person for any cancellation prior to departure: More than 61 days before departure: the deposit made at the time of booking is non-refundable at all times • 60 days to 45 days before departure: 50 % of total package cost • 44 days before departure: 100% of total package cost. Except for stays in Italy: the stay is 100% non-refundable for any cancellation less than 90 days before departure. In order to receive a refund, if applicable, you must send us all relevant documents. To establish the cancellation period, the day of departure is not taken consideration. If the cancellation of one or more passengers changes the occupancy base of the room (s) for the passenger (s) still traveling, the latter (s) will have to pay the amount of the difference resulting from such changes. In all cases where a passenger wishes to modify, change or cancel his package, he must send a written notice to TERRATOURS through his travel agency, within the time limit. No reimbursement will be granted by TERRATOURS for canceled or unused services after the departure of the traveler.

 

RESERVATION CHANGE:

 

Once your reservation has been confirmed by TERRATOURS, any modification or correction to the arrangements already made (change of dates, flights, destination or name spelling) will be subject to availability and will incur the following charges: 45 days or more before departure: $ 100 per person, per change • 30 days or less before departure: your change will be considered a cancellation and subject to the associated fees.

 

Air: In addition to the carrier’s penalties (if applicable), service fees of $50 per ticket plus taxes apply to each void, refund, reissue or exchange, in cases where the airline accepts to void, refund, reissue or exchange a ticket.

Any additional fees charged by hotels, service providers, couriers, credit card issuers, in addition to the communication charges, will be payable to TERRATOURS

Insurance

TERRATOURS strongly recommends the purchase of complete cancellation, luggage and medical insurance in order to be well protected in case of sickness, cancellation and/or loss or damage of luggage.

Insurance related to the client’s home, work or credit card are generally inapplicable or incomplete for the purposes of travel. TERRATOURS is released from any liability whatsoever for the costs and damages resulting from the refusal to purchase travel insurance.

 

TERRATOURS strongly encourage the client to consult a traveler’s health center before your departure.

 

Hotels

Hotel rooms will be assigned upon arrival. Bedding type and special requests cannot be guaranteed and no refund will be given in the event that the hotel is unable to fulfill the request(s) made. Bedding type and special requests are at the discretion of the hotelier and will be allocated based on availability at check-in. TERRATOURS will not be responsible if hotels do not comply.

If, for reasons beyond our control, the accommodations described in the TERRATOURS brochures are not available, TERRATOURS and its agents reserve the right to relocate their clients to other hotels of a similar or superior quality.

TERRATOURS confirmations for single, double/twin, triple or quad rooms only refer to the number of full paying passengers. The confirmations do not refer in any way to the number or type of beds within the room. TERRATOURS cannot guarantee special requests and will take no responsibility if hotels do not comply.

Validity Period for Prices and Services

The prices indicated in our brochures are valid for a period of 60 days after publication of any brochure. For prices applicable to all reservations made after the initial 60 days, please consult our representatives. TERRATOURS reserves the right to modify prices without notice. Published prices may occasionally be higher than those advertised by hotels.

Please note that the price of the products or services sold can only be increased following the imposition of a fuel surcharge by the carrier or an increase in the exchange rate, to the extent that the applicable exchange rate 45 days before the date of supply of services has increased by more than 5% since the date the contract was concluded. In the event that the price increase, without taking into consideration the increase in the Québec sales tax or the goods and services tax of Canada, is equal to or greater than 7% of the price of the services, the client may choose between full and immediate reimbursement of services or the provision of similar services. No price increase can occur in the 30 days preceding the date the services are to be rendered. The price of the services similar to those sold to the customer could be reduced by the supplier (s) after the purchase by the customer. The customer does not benefit from the discount since it only applies to the new purchase (s).

 

Responsibility of TERRATOURS

TERRATOURS and its employees and agents act only as representatives of the passengers and accept no responsibility for the passengers or for the quality of services provided in hotels, on board aircraft, trains, buses or any other vehicle used in connection with the trip, nor for delays, luggage loss or damage, or accidents incurred by passengers resulting from the use of these means of transportation, whatever the cause. If, for the comfort or well-being of passengers or for any other reason, it becomes necessary or advisable to change itinerary or arrangements, these changes will be made without any penalty to the operators. Passengers will bear the additional expenses, if any. Conversely, a refund will be paid out if the changes result in savings.

AIR OR LAND TRANSPORT: TERRATOURS chooses its suppliers with the greatest care, but does not exert any direct control over them and has no obligation as regards the schedules, the aerial or terrestrial route, nor on the type aircraft or vehicle, which are determined exclusively by the carriers concerned and are subject to change without notice. Air transport is carried out in economy class by the carrier indicated by TERRATOURS. The conditions of any transport are subject to the clauses set forth in the transport ticket as well as government regulations. The liability of any air carrier for loss, theft or damage to baggage and for damage to the goods or the person is limited by the terms and conditions set out in the contract on the passenger ticket. Tickets or boarding passes are non-transferable and non-negotiable. The seats for the transportation ways are assigned exclusively by the carrier and TERRATOURS cannot in any way guarantee a particular seat. In the case of air transportation, YOU MUST present yourself up at the check-in counter at the airport at least THREE HOURS before the scheduled departure time otherwise you may lose your reservations and your seats may be canceled and assigned to other travelers, without any recourse against TERRATOURS. TERRATOURS DISCLAIMS ANY LIABILITY FOR ANY LOSS OR DAMAGE RESULTING FROM THE DELAY OF ANY CARRIER OR ANY CHANGE IN SCHEDULE, ROUTE OR STOPOVER, FOR ANY REASON WHATSOEVER, and shall not be liable for any accident or an event occurring while the passenger is on board of any transport type. In addition to the general conditions stated above, the following provisions apply for tourism travel abroad: Tour Operators: the tours abroad are not operated nor directed by TERRATOURS, but by operators and / or local suppliers whose names appear on your vouchers. The role of TERRATOURS is strictly limited to transmitting your reservations to the local operator and TERRATOURS assumes no responsibility in case of error or non-performance by these operators or their representatives on site. Change of itinerary: The tour itineraries described in this brochure and on TERRATOURS.CA are given for information only and are subject to change at any time. Routes, tours, accommodations or modes of transportation are subject to change during the tour, due to special circumstances. The local operator, as well as the guide, have the right to decide at any time to make changes or substitutions, this decision being final and without recourse.

 

CORRESPONDENTS AND LOCAL GUIDES: Tours and visits mentioned in the itineraries are carried out by local guides. Transfers on arrival and departure are made by drivers and do not systematically include the services of local guides. Drivers’ role being limited to your transport between two points, they are not required to speak in English. HOTELS, ROOMS: The hotel classification system is destination-specific, differs from Canadian standards and takes into account the services available rather than the comfort provided in the rooms. Hotels are subject to availability at the time of booking and may be replaced by others of similar category. The rooms are allocated by the hoteliers according to the availability at the time of the arrival of the passengers. TERRATOURS has no control over the size, location or view of the rooms assigned to passengers. Single Rooms: Single rooms in Europe are generally smaller and less well located than double rooms. Their number is very limited and they will only be confirmed after booking. DIRECTIVES: During his stay abroad, the passenger agrees to accept and comply with any reasonable direction relating to the package, issued by TERRATOURS or its representatives. Anyone whose behavior interferes with the enjoyment of other participants or who refuses to follow the instructions of the TERRATOURS representatives may be required to return to Canada before the end of the trip, at his own expense.

 

INTERPRETATION AND JURISDICTION: This agreement must be interpreted in accordance with the laws of the province of Quebec. In all cases where the point of departure takes place in the province of Quebec, the parties elect domicile in the judicial district of Montreal. The invalidity in whole or in part of a clause of this contract shall not affect the validity of the other clauses.

 

LIMITATION OF LIABILITY: Without limiting the generality of the foregoing, TERRATOURS waives all liability for all claims for loss, damage, delay, illness, injury, inconvenience, loss of enjoyment, anxiety resulting from: fault, negligence or omission on the part of tourism service providers, carriers, hoteliers, etc.; illness, theft, strike, mechanical failure, quarantine, governmental constraints, weather conditions or any other cause beyond his control; failure of the passenger to carry and / or obtain the required travel documents; any delay of the passenger at the airport, for whatever reason, on the day of departure; delay or lateness of an air, sea or land carrier; damage, loss and theft of goods; personal injury, illness or death for any reason whatsoever including tropical diseases, food poisoning, accidents during transport, fire, etc.

 

REPRESENTATIONS: The brochure AND THE WEBSITE TERRATOURS.CA constitute with the general conditions, the totality of the representations made by TERRATOURS. TERRATOURS and the airlines and service providers assume no liability for unauthorized statements, actions, misrepresentations or misinterpretations given or made by a travel agent or its employees regarding the standard, quality, services provided or benefits included or not in the vacation programs described in this brochure. None of the services or benefits described in a package can be considered as a determining factor in the choice of the traveler or as the main consideration for a booking. Terratours’ liability for failure to provide a service or benefit described in this brochure is limited to the cost of such services or benefits.

 

Responsibility of the travel agency

When acting as a travel agent for the sale of TERRATOUR’s travel products to customers, the travel agency is acting as TERRATOURS’s representative and mandatary and as such, undertakes to bring to its clients’ attention and to advise them of all of TERRATOURS’s terms and conditions and all information relating to the purchase of said products, as indicated in TERRATOURS’s published material (including among others its website and brochures); the travel agency further undertakes to abide by all the communications, including terms and conditions, directives, instructions, notices, norms, methods and procedures issued by TERRATOURS from time to time, and in particular those related to advertising, commercialization and publication of the tariffs of TERRATOURS’s travel products. In addition, the travel agency undertakes to respect all laws and regulations, whether provincial or federal, which apply to the sale of travel products offered by TERRATOURS. Furthermore, the travel agency undertakes to advise its clients of all the terms, conditions and restrictions applicable to tickets and other travel documents, as well as travel conditions, and to ensure that its clients accept and agree to be bound by these Terms and Conditions.

Transfers

Information concerning arrivals and departures must be provided at the time of the reservation; otherwise, no transfers will be provided. Travelers should re-confirm their transfers with the appropriate service provider at least 24 hours prior to the service being required.

Entertainment Tickets

Regardless of the circumstance, the responsibility of TERRATOURS shall be limited to reimbursement of the ticket cost only. The entertainment tickets are non-refundable, non-transferable and non-modifiable.

Unused Portions

No refunds or adjustments will be made for portions of the trip or related services not taken or used.

Luggage

Luggage is carried by transporters at the passenger’s risk and TERRATOURS accepts no responsibility whatsoever for loss, theft or damage to luggage; TERRATOURS therefore strongly recommends that all travelers obtain luggage insurance prior to embarking on their trip.

Credit Card Bookings

For all reservations or transactions made with a credit card, the travel agency undertakes to respect all the terms and conditions of the issuer of the credit card. In particular, the travel agency undertakes to take such action as is necessary to ensure that the cardholder sign the appropriate chit, that said signature be adequately verified, and that the transaction be mechanically verified and authorized by the issuer. In addition, a clear copy of both the front and back sides of the credit card is required in order to complete a payment by credit card. The travel agency undertakes to respect all the terms and conditions of the issuer of the credit card, which signifies that it is in the travel agency’s best interest to verify the terms and conditions of the credit card issuing companies which apply from time to time. In the event of refusal by the credit card issuer to honor a payment for any reason whatsoever, the travel agency is solely responsible for the costs and to pay to TERRATOURS all sums due pursuant to the invoice.

Cheque Payment Policy

If payment is to be made by cheque, the cheque must be received in TERRATOURS’s office no later than 10 business days before the ticket(s) is (are) to be issued. For any GROUP transaction of 10 passengers or a single order of reservations in excess of a value of $ 4,000, tickets must be paid in full 10 business days before the tickets are to be issued, notwithstanding anything herein to the contrary. Within 10 business days of issuance of ticket(s), acceptable forms of payments are certified cheques or bank drafts, money orders or wire transfers. Credit card payments are also accepted, but fees may apply.

Payment

  • Deposit
    The terms contained in the section entitled DEPOSIT (above) apply.
  • Final Payment
    Full payment must be received in TERRATOURS’s office no later than 30 days prior to the first date of service confirmed by TERRATOURS. If payment has not been received by the due date, the reservation will automatically be cancelled and the applicable cancellation charges will be levied.
  • Responsibility of Travel Agency
    The travel agency is responsible to pay to TERRATOURS the amounts indicated on TERRATOURS’s invoices and assumes the responsibility of obtaining, at its own expense, payment of any service or product sold to its clients. Any irregularity in the payment made by the client is the sole responsibility of the travel agency, whether such irregularity results from a false signature, the unauthorized use of a credit card or for any other reason whatsoever. The travel agency undertakes to indemnify TERRATOURS and to pay to it the cost of any reserved service or product which remains unpaid by the client, in addition to any loss, expense, penalty or other cost levied by any institution as a result of the refusal to honor a payment.

It is the travel agency’s responsibility to apply payment during business hours, before the end of the day of your booking option. Failure to do so may result in the auto-cancellation of your PNR or a higher fare basis being used. Rebooking might not be valid due to advance purchase and ticketing deadlines.

  • Airline Tickets
    See terms in section entitled AIRLINE TICKETS above.

Definitions

The word “tour” includes accommodation, services and transportation as described in the brochures published by TERRATOURS. The word “passenger” applies to the person to whom the ticket is issued, to his heirs, executors, administrators and assigns. The passenger to whom a ticket is issued automatically becomes bound by these Terms and Conditions, and it is incumbent upon the travel agency to ensure that the passengers have taken cognizance of and accepted the present Terms and Conditions.

Modification of these Terms and Conditions

TERRATOURS reserves the right to modify the Terms and Conditions, as well as Notices, under which this website and TERRATOURS’s travel services and products are offered. The exercise of this right by TERRATOURS shall not affect the existing Terms and Conditions accepted by travel agencies upon making a legitimate reservation or purchase using TERRATOURS’s website or other booking means.

Claims and Refund Requests

All requests must be received by TERRATOURS within 30 days of the last travel date, failure to do so will result in request to be declined.

Personal and Non Commercial Use

This website is for the personal and non-commercial use of the travel agent. The content and information on this website (including, without limitation, price and availability of travel services or products), as well as the infrastructure used to provide such content and information, is proprietary to TERRATOURS or its suppliers and providers. Accordingly, as a condition of using this website, you agree not to use this website or its content or information for any commercial or non-personal purpose (direct or indirect), except as is strictly required for the reservation and purchase of travel products and services from TERRATOURS and provided same is made personally by the travel agent. Travel agents agree not to use this website or cause it to be used by automated electronic means and further agree not to re-distribute the information contained herein in any manner whatsoever. While as a travel agent you may make limited copies of the travel itinerary (and accessory documents) related to the purchase of travel services or products from TERRATOURS, you agree not to modify, copy, distribute, transmit, display, perform, reproduce publish, license, create derivative works from, transfer, sell or re-sell any information, software, products or services obtained from TERRATOURS’s website. In addition, whether or not you have a commercial purpose, you agree not to:

  • access, monitor or copy any content or information of TERRATOURS’s website using any robot, spider, scraper or other automated means nor any manual process for any purpose without express written permission of TERRATOURS;
  • violate the restrictions in any robot exclusion headers on this website or bypass or circumvent other measures employed to prevent or limit access to this website;
  • take any action that imposes, or may impose, in the sole discretion of TERRATOURS, an unreasonable or disproportionately large load on the TERRATOURS infrastructure; or
  • deep-link to any portion of this website (including, without limitation, the purchase path for any travel services or products) for any purpose without the express written permission of TERRATOURS.

Travel Documents

The following information is destined to travelers for their information and guidance only. TERRATOURS DOES NOT GUARANTEE THE ACCURACY OF THE INFORMATION. TRAVEL AGENTS ARE STRONGLY URGED TO ADVISE THEIR CLIENTS TO CONTACT DIRECTLY ANY GOVERNMENTAL AUTHORITY HAVING JURISDICTION OVER THE TERRITORIES TO WHICH TRAVEL IS CONTEMPLATED BEFORE FINALIZING THEIR TRAVEL ARRANGEMENTS.

TERRATOURS will release travel documents (airline tickets, vouchers, etc.) only upon receipt of full payment.

TERRATOURS is not responsible for any documents lost as a result of any third party delivery services nor for the consequences of such loss.

All trips outside Canada require a valid Canadian passport and travel to certain countries may require you to hold a passport that is valid for six months beyond the date of the expected return to Canada. Canadian citizens born in certain countries may require a visa in addition to a valid passport. A permanent resident card will be required for permanent residents/landed immigrants who are not Canadian citizens. Certain countries may restrict the entry of unaccompanied minors or minors accompanied by one parent or guardian only. One (1) parent travelling with a child under the age of 18 may have to obtain a notarized letter of consent signed by the parent not travelling. More information on required travel documents is available at [ http://www.voyage.gc.ca/ ]. It is your responsibility to ensure that you have the appropriate travel documentation, and then make certain that you have those necessary documents in hand prior to departure. If you are unsure about the information provided regarding the documentation required, you should contact the appropriate governmental authority in order to assure the correctness of the information. Failure to have the required travel documents may cause you to be denied boarding privileges by the carrier or relevant authorities, without further recourse or the possibility of a refund. Entry to another country may also be refused even if the required information and travel documents are complete.

Travelling to the United States

In addition to the Advance Passenger Information System (APIS) requirement noted above and as of January 23, 2007, the United States will require all travelers to present a passport or other appropriate secure document (see link for list) when entering or re-entering the United States by air or sea. For more information, consult www.cbsa-asfc.gc.ca/whti-ivho/menu-eng.html .

A Visa Waiver Program exists for certain countries. However, travelers from certain countries require additional visas to enter the U.S. For more information visit Visa Waiver Program (VWP) site canada.usembassy.gov/visas/forms-and-programs/visa-waiver-program.html

The Visa Waiver Program (VWP) enables nationals of certain countries to travel to the United States for tourism or business for stays of 90 days or less without obtaining a visa. All VWP travelers, regardless of age or type of passport used, must present machine-readable passports. For more information, consult http://www.travel.state.gov/visa/temp/without/without_1990.html. All passengers, regardless of nationality, must verify their individual requirements with their travel agent and the U.S. Consulate prior to departure.

The trademark TERRATOURS is the property of 9282-6361 Quebec Inc., whose head-office is located at: 1134 Ste-Catherine West, suite 900, Montréal Quebec H3B 1H4

Québec Permit Holder No.  703095